Unit Processing Time Report

The Unit Processing Time Report provides insight into how long each organizational unit takes to process prior approval forms and Annual Certification by fiscal year. It measures processing time at each level of the review workflow, helping identify trends, bottlenecks, and opportunities for improvement as forms move through each stage of review and approval.

Reporting Options:

• Forms Reviewed/Approved (Retrospective): Displays analytics for forms that have completed the approval workflow. Note: Form analytics are reported in the fiscal year the form was originally submitted. For example, if a form was submitted in the 2024–2025 fiscal year and approved across multiple years, it will still be reported under the 2024–2025 fiscal year.
• Forms Under Review (Prospective): Displays analytics for forms that are currently in progress within the approval workflow.

Access the Report

To access the Unit Processing Time Report:

1. Select the Analytics tab.

   
2. Select the fiscal year for the report.
3. Select the Unit Processing Time ​​​​​​button.
4. Use the Status filter, make your selection, and click Apply Filters.
5. Locate the unit (you can sort by Unit if needed). Click Show Details to expand the results. This will display the selected unit and all lower-level units.
6. Hover over a bar on the graph to view the analytics for that unit and all sub-units. The yellow section is the Reviewer data, and the green section is the Approver data.

Report Fields and Definitions

Field	Description
Form	The type of form being analyzed in the report.
Unit	The organizational unit being analyzed.
Quality	The total number of forms included in the report.
Reviewer Average	The average time it took reviewers within the unit’s vertical to process forms. The value in parentheses represents the Standard Deviation (SD), which indicates how much processing times vary from the average.
Approver Average	The average time it took approvers within the unit’s vertical to process forms. The Standard Deviation is displayed in parentheses next to the average.
Standard Deviation	A measure of how much processing times vary from the average. A higher SD indicates greater variability, while a lower SD indicates more consistent processing times.

Metrics Displayed

 

Field	Description
Average Time	The average time it took forms to be processed through the unit
Minimum Time	The shortest processing time recorded
Maximum Time	The longest processing time recorded